Shannon Germain Farraher is a senior analyst supporting the healthcare industry. Her research helps healthcare organizations improve workforce efficiency and patient outcomes by leveraging digital technologies to optimize clinical workflows. Her research focuses primarily on the new care continuum with an emphasis on the use of emerging technologies in healthcare, AI, revenue cycle management (RCM), the intelligent healthcare organization, and the future of work in the provider space. A licensed registered nurse, she also spearheads Forrester’s clinician experience and patient experience research.